HomeComplaints20Bet Casino - Player cannot access their account.

20Bet Casino - Player cannot access their account.

Amount: ??

20Bet Casino
Submitted: 22 Jan 2025 | Case closed : 05 Feb 2025
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Spain was unable to access their account at 20BET Casino and had been experiencing login issues since that morning. The Complaints Team reached out for additional information to assist with the issue but did not receive a response from the player. As a result, the complaint was rejected due to insufficient information to proceed with an investigation.

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Translation

Hello,

Does anyone know why it's impossible to access 20BET Casino?

I've been trying to log in since this morning and it's just not working.

Automatic translation:
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Dear oscarvemo,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Are you unable to access the website or your casino account? Do you see any error messages? If you do, please post a screenshot here in this thread.

I will be patiently waiting for your reply.

Best regards,

Kristina

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Dear oscarvemo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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