The player from India submitted a withdrawal request, but it remains unprocessed after one day. The provider responded that they need to check the issue and provided no timeframe for resolution. The player suspects the delay is intentional in the hopes that he cancels the withdrawal. The complaint was resolved as the player got paid out.
1xSlots Casino - Player's withdrawal is delayed.
Amount: 23,600 INR
1xSlots Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
12 months ago
My withdrawal has not been processed after one day. Customer care is pathetic all they is withdrawal is immediate lol...after one day they tell it's issue with provider they need to check on it and they don't have a time frame for resolution... This is done on purpose so that they can cancel my withdrawal and stay in wallet!!?
Public
Public
12 months ago
Hello cyhurg,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xSlots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
11 months ago
Dear cyhurg,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
