1xSlots Casino - Player's deposit is missing.

I made a deposits of above mentioned sum so that to receive there no wager promotion on which I had won some money but deposit did not come to my casino wallet.nor did money which I won on no wager free spin. Thnx guru

Dear akashdeepchhetri,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xSlots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted the casino and asked for assistance? What response have you received?
• Could you please explain what payment method you used to deposit and when it was?
• Could you please share a screenshot of the promotion you participated in?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you guru, I had made a deposit of 935 (INR) on 24th yesterday , and usually deposit is instant.and was supposed to double up my balance by 1x from the free spin. Because of which I was having a problem this time I guess guru ..

Greetings!

Dear client, we would like to inform you that our support team has promptly processed your request and forwarded it to the payment system. As soon as we receive any updates regarding the transaction, we will immediately get in touch with you and provide the resolution. Unfortunately, we are unable to deposit the funds before receiving a response from the payment system, as the transaction needs to be tracked. Rest assured, our service is doing everything possible to expedite the process. We are always happy to assist with any issues and greatly appreciate your understanding.

In the event that the technical difficulty with the transfer lies on the payment system’s side, the deposit will certainly be credited, and the matter regarding the bonus in question will be resolved favorably as well.

Should you have any further questions or simply wish to share your thoughts, our support team is available around the clock. Wishing you a wonderful day and good luck with your games. We’ll stay in touch!

Sincerely,

The 1xSlots Team

This has occurred to me several times but never in my understanding I think it takes more than a couple of days to confirm, mostly it gets solved with 3 to 4 hr .I think it's all because of the amount I won which is almost same as my deposits. And whose expiration date is only a day as in for now.

Along which my provider has comfomed that this transaction has already been accepted by the beneficiary.



Greetings!

As we can see, our support specialists have requested additional information from you in the form of an official statement with a deposit reflected there and a video from the payment system app showing the transaction history and precise receipt. This is necessary for a detailed verification of the payment. Please provide this information, and we will certainly continue to address your issue. Don't worry, if the failure occurred on the side of the payment system, the funds will definitely be credited to you, and the issue with the bonus will be resolved, as previously communicated.

Best reagards,

1xSlots

Yes I have complyed to video, and everything just to add 10usd my money now your team is asking me to provide your guy with my whole month statements. I just made this transaction so that I might take advantage of your no wager free spin but now the things changed into just getting my deposit only . I just want 1xslots to be happy with my 10usd and I just would like to inform you guys I don't need my 935IND

Dear akashdeepchhetri,

Thanks for your messages. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. Checking for a lost transaction is a manual process that might take up to a month to resolve. I would also strongly recommend against depositing any more funds until the issue is resolved. If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated.

Thank you sir for everything, I already contacted my provider and it's clear they have created this money to this address, I am from India and I used upi as a mode of transaction to there deposit option which was available at that movement but now they have removed it.

I cannot contact whith the second hand party ,like razorpay or muchBetter which they might have used it to deliver that money to the casino. Because I don't have the transaction ID to that.

No worries any ways sir I am very thankful to you for helping us .

I would just like to convey it to you that. Previously they asked me to send my monthly bank statement which I downloaded it from the bank page and provided them with the password. But now they are saying this "Greetings!

We are contacting you about the deposit of 935,00 INR from 24.09.2024 at 16:10:18 GMT.

For further investigation, we kindly ask you to provide the original statement from your bank. As for the previously provided statement, it is not original and was generated using third-party software."

I want them to know it's ok for me to not have my deposit into your casino account.

Cause I feel they are making fun of me and it's somesort of harresment they are trying coz I complained.

10usd is not worth this much time and attention which they are receiving.

Thank you guru be blessed and pass it on my dear respected sir.

Greetings!

The payment system specialists have thoroughly examined the documents, and we must inform you that the bank statement you provided is not original and appears to have been generated using external software. We kindly request that you obtain an official bank statement directly from your bank and submit it to our specialists without any modifications. Rest assured, we are fully committed to assisting you in resolving all matters, but at this time, additional information is required for further investigation, as previously communicated.

Best reagards,

1xSlots

I sent them this in pdf format which has all my transaction for the month that according to them is fake.😓

The statement you have provided is not original. It was confirmed by our payment specialists.

As soon as we get an official document the work will be continued immediately. Unfortunately, it isn't possible without a statement. We are always on the side of the client, nonetheless we can't assist if provided documents are forged or changed with help of any software.

Best reagards,

1xSlots

My bank statement is that which I have given you already, there is no way I can give you electronic statement with a government stamp on it 1xslot sorry infact I have even captured photo from my pass book which is the hard copy of e-statement and you still say to me " send original " copy. " what kind of original it's just nonsense, it seems you just don't want to refill my account with 10usd

I totally understand ,after all the things which I have sent to you which includes, my payment history from my ewallet provider, confirmation that money has been credited to the provided address to Asad Nawaz which was your upi partner at the time,my bank estatement and hard copy of the statement for the month.you not concerning your partner and asking him the transaction ID by which you could easily track this transaction from the provider and wouldbe solved in no time. instead your trying to show me as if I am hiding something or asking you for the charity of 10usd to satisfy my gambling addiction is not what you think 1xslot. Any ways thanks for trying I appreciate your effort.

And for furthermore conformation of 10usd I cannot arrange a video call with a bank representative which might be your next move that I am guessing 1xslots.

As previously mentioned, your printed document cannot be accepted as proof of transfer, because it reflects data from 2021. Unfortunately, no other documents apart from the bank statement will suffice. The documents you sent earlier are not originals. We are always happy to assist with any questions, but as stated earlier, a bank statement is necessary for this. No additional data is required yet.

Best reagards,

1xSlots

Greetings!

We’re back with some good news! A deposit of 935 INR has been successfully credited to your gaming balance on September 24, 2024, at 16:10 GMT.

We are always happy to assist and consider your situation. If you have any further questions, please reach out to our support team. Our specialists are available at any time, day or night. Have a great day!

Best reagards,

1xSlots

Thank you, I got it on my casino wallet

Thank you guru very much..

Dear akashdeepchhetri,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru