Hello Petronela,
*Could you specify the exact date in 2022 when your account was initially closed due to gambling addiction and the credit card issue? It was July 2022
*Do you have any emails or documentation from 2022 confirming the closure of your account? I will send it to your email.
*Can you provide details of the deposits made and the amount lost after your account was reopened on July 1st, 2024? I will send it to your email as soon as I pull it from my credit card statement.
*Have you received any communication from the casino denying that your account was closed in 2022? If so, please share those details with us. Yes, when I contacted recently. I will share it with you by email.
*Could you also provide any email correspondence you have had with the casino regarding your request to close your account on July 1st, 2024? I will send it all.
Thank you.
Hello Petronela,
*Could you specify the exact date in 2022 when your account was initially closed due to gambling addiction and the credit card issue? It was July 2022
*Do you have any emails or documentation from 2022 confirming the closure of your account? I will send it to your email.
*Can you provide details of the deposits made and the amount lost after your account was reopened on July 1st, 2024? I will send it to your email as soon as I pull it from my credit card statement.
*Have you received any communication from the casino denying that your account was closed in 2022? If so, please share those details with us. Yes, when I contacted recently. I will share it with you by email.
*Could you also provide any email correspondence you have had with the casino regarding your request to close your account on July 1st, 2024? I will send it all.
Thank you.