The player from Australia is experiencing difficulties withdrawing her winnings. We rejected the complaint because the player didn't respond to our messages and questions.
I have won money and I wish for this money to be transferred into my Savings A/C; it seems that your business model is that; I have an A/C with you and cannot claim my winnings/access
I will speak with Consumer Affairs and ASIC re this.
I have a substantial amount to claim for which I made a deposit
I have tried the 'chat'; no one gets back to you..?
Yours faithfully
Marg Welsh
Dear Marg,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that you’re experiencing difficulties withdrawing your winnings? We will need more details and information, so we could understand the whole issue completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela