HomeComplaints1xSlots Casino - Player is struggling to withdraw her winnings.

1xSlots Casino - Player is struggling to withdraw her winnings.

Amount: A$2,000

1xSlots Casino
Safety Index:High
Submitted: 14 Apr 2020 | Case closed : 30 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is experiencing difficulties withdrawing her winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

I have won  money and I wish for this money to be transferred into my Savings A/C; it seems that your business model is that; I have an A/C with you and cannot claim my winnings/access

I will speak with Consumer Affairs and ASIC re this.

I have a substantial amount to claim for which I made  a deposit  

I have tried the 'chat'; no one gets back to you..?

Yours faithfully

Marg Welsh

 

Public
Public
4 years ago

Dear Marg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that you’re experiencing difficulties withdrawing your winnings? We will need more details and information, so we could understand the whole issue completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
4 years ago

Dear Marg,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.


The player can reopen this complaint anytime.


 

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