1xSlots Casino - Player faces withdrawal issues with casino.

I won 2 million pesos at casino x1slots and used Astropay to make my payment. However, for withdrawals, they don't support that application. They require that the withdrawal goes back to the same account from which the money was deposited into the casino. Alternatively, I was told to create another account, deposit again, spend 50% and then try to withdraw the money from there. When I try to create other allowed accounts, it doesn't let me. It’s the same issue.

Dear herresilvina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

• Have you made any successful withdrawals before?
• Is there any alternative withdrawal method that would be suitable for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good. Days everything is solved, thank you very much

Dear herresilvina,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru