1xBet Casino - Player’s deposit has never been credited to his casino account.

Hi.i send usdt on trx Blockchain to my trx wallet in my 1xbet account.I know that the address is for trx, but it is possible to withdraw and transfer the tethers for the site from that trx adress.that trx adress balance is on 20.5,$ yet.1x can take that and increase my balance amount. Why does the site not add it to my balance.help please.i am a guru tester too.That should not happen to me.help

Dear Farzad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please forward the payment receipt to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Ok i will send deposit information for you

Thank you very much, Farzad, for providing all the necessary information via email. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks a lot.

Dear Farzad,

Thank you for your feedback!

We would like to help you from our side to sort out the situation that has arisen. In order to check all the data, we need to know the exact date, time and the amount of your deposit. We will check all the information and provide you with an answer

We are looking forward to your reply!

Apparently, 1XBet works with Deccanus's erat echnology.it said me is not able to withdraw USDT tokens from its wallet, while now ten-year-olds childs can do the same.ok I made my decision. After two years of daily activity on the site, I will deactivate my account.

Dear Farzad,

I’m sorry to hear about the complications you’ve been experiencing. I hope we can resolve this issue as soon as possible. I’d like to kindly ask you to follow the casino’s instructions, and provide the requested transaction details.

I gave them the information yesterday and they said they could not withdraw the token from their wallet.And I have to pay for their inability

Dear Farzad,

Unfortunately, without providing the information requested by us, we will not be able to check your account about the deposit, which was not completed

Please, provide us the following information for us to check:

- the exact date of your deposit;

- the exact time of the deposit;

- the exact amount of the deposit

We are looking forward to your reply!

You are not good liars. Finish this ridiculous game. I sent you my documents a few days ago and you also said that you can not withdraw money from my wallet. Just as easily. and this problem happened for me who that have been active on your site for mor than two years. I hope that new people will learn from this and don't go your side

Dear Farzad,

We will do our best in order to help you to sort the situation out. Please, describe the whole situation in details and provide us all the information to check

Do we understand correctly that you are facing difficulties with your deposit from based on the above messages and the title of this thread? Or was this issue resolved but you can't withdraw your funds now?

Do you mean the withdrawal from your e-wallet or your gaming account?

Please provide us the correct email where you send documents

After providing us with all the required information, we will check all the data in a moment and we will provide you with an answer

Dear Farzad,

Has there been any development regarding this issue? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.