The player from Indonesia had requested a withdrawal 391 months ago which was denied by the 1XBet bookmaker. The bookmaker had set event limits, cancelled the withdrawal, and had requested various forms of verification such as photos and three months worth of receipts. Despite having provided these, the player received no response from support. We had attempted to investigate the issue by asking the player additional questions for clarification. However, despite extending the response time frame, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint.
1xBet Casino - Player experiences a withdrawal delay at 1xbet.
Amount: 334 ₮
1xBet Casino
Safety Index:Below averageSafety Index
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6.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Hello, I have been facing a problem for a long time. 1xbet bookmaker does not give me money. They set limits on events and canceled withdrawals. After that, they asked for photos with documents and a phone. After that, they requested receipts for three months. I gave them everything. After that, the support service does not respond to messages. It's been going on for over a month. I really need this money.
Public
Public
6 months ago
Hello KETUT13,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
