The player from Germany, who had self-excluded through the Oasis system due to gambling addiction, was still able to deposit and gamble on 1bet. He sought a refund of his €700 deposit, believing he should not have been allowed to play. We inquired about his communication with the casino and requested any supporting records. The player did not respond to follow-up questions, making it impossible to investigate further. Consequently, the complaint was rejected due to a lack of response from the player.
1Bet Casino - Self-excluded player requests refund of his deposit.
Amount: €700
1Bet Casino
Safety Index:Very lowSafety Index
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0.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
Translation
Hello Casino Guru Team, one year ago, I self-excluded myself from gambling in Germany through the Oasis system because I am a gambling addict. Recently, my gambling addiction resurfaced, and I started searching online for sports betting, which led me to the provider 1bet, who accepts players from Germany. I had to enter my details and upload my ID for verification. After that, I was allowed to deposit money. The deposit was made via online banking in my name, and I have all the transaction records. Since I am registered as a gambling addict, I should not be allowed to play. I am requesting a refund of my deposit (approximately €700). Best regards.
Automatic translation:
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6 months ago
Dear trunkz337,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you requested a self-exclusion due to gambling problems directly at 1Bet Casino?
- Did you ever mention your gambling issues or addiction to casino support via email or live chat?
- Is your casino account currently accessible to you?
Please note that OASIS is a self-exclusion scheme mandatory for online casinos operating under a German gambling license. As this casino is licensed under Curacao Antillephone, your registration with OASIS won't have any effect on your protection.
Thank you very much in advance for your reply.
Regards,
Tomas
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6 months ago
Translation
Not directly on the site, I pointed out in live support that I am banned in Germany and addicted to games. If this provider does not have a German license then it is not allowed to accept players from Germany, but this provider offers offers to players from the German market, which is punishable and a problem for gambling addicts because I am officially banned by RP Darmstadt
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6 months ago
Translation
I wanted to log in today and ask what was happening in support, and my account was closed!
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6 months ago
Thanks for your point of view and the update.
- When exactly have you mentioned gambling addiction to casino support?
- Did the casino close your account as a result of informing the casino?
- Do you have any record of the conversation regarding this you might share publicly in the complaint thread or to my email at tomas@casino.guru?
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5 months ago
Was your refund processed by the casino?
May we consider the issue resolved?
