1Bet Casino - Player's withdrawals are delayed.

I have made two withdrawal requests using different methods (Skrill and bank transfer) and both have failed. On the live chat at 1bet, they don't provide an answer as to why they failed; they just tell me to request a new withdrawal with another payment method. I have requested a new withdrawal again through Skrill and I hope it doesn't fail this time. If it does, I will need assistance to withdraw my money. Thank you.

Dear carrascochanta,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If you have been advised to use an alternative payment method, we would recommend you do so.

• Kindly inform me about further developments. In case you won't be able to make progress with casino support, and will need our assistance, kindly share with me your communication with the casino so far to support your case. You can post screenshots here or send the information to my email at tomas@casino.guru

Thank you in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

My withdrawal failed again for the second time via skrill, in the live chat the advisor tells me that the system has failed for some reason. My advice is to request another one using an alternative. My advice is to request another one using an alternative.

I need my money and I need you to intervene. I don't know what to do anymore. I need to withdraw my money and this bookmaker doesn't pay. I will attach the conversation to the email you provided me.

They already paid my withdrawal via crypto, I think it's the only method for Peru. Thanks

Dear carrascochanta,

We're glad to hear that your issue has been resolved. Crypto withdrawals might be a convenient way of withdrawals if more traditional methods are not available for some reason. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru