The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
1Bet Casino - Player’s withdrawal has been delayed.
Amount: €5,000
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
My requested payment of 5000.00 euros is simply not paid out despite submission of all documents that are also confirmed. An answer to inquiries does not take place except consolations! Unfortunately, the reports seem to be correct and I hope you can help me. I had deposited without a bonus etc. so there were no conditions either!
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1 year ago
Dear Marcel2504,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
thanks for the fast respond. So I paid out almost a week ago on Thursday and then uploaded the required documents straight away. This was followed by confirmation of these documents and the additional request to send a selfie with ID, which was not included in the first email. I did that on the same day. Nothing has happened since then and no more answers, the case is said to have been classified as prioritized but this was only said and is nowhere to be seen. A confirmation of the verification of the selfie was also no longer given.
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1 year ago
Thank you for your reply, Marcel2504. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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1 year ago
Translation
Ok, I'll be in the picture as soon as I can and I'll let you know if something is going on and otherwise they'll intervene after 14 days. thanks for the fast information
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1 year ago
Translation
Hello, but I still have to ask. How is your experience at the casino? Did the payouts then at least take place? Because suddenly no one responds to emails and live chat is also off. Is an additional complaint about the Cuaracao regulator worth it?
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1 year ago
Translation
Hello, just for information. I had reached someone in the chat but also only information it is in the final stages. Still no reply to emails. On Tuesday 22.3. then the 14 days are over.
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1 year ago
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The payout has just been confirmed. I'll get back to you shortly when the money has actually arrived
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1 year ago
Great news! We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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1 year ago
Translation
The payout was successful, the service there sucked. Thank you anyway
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1 year ago
Dear Marcel2504,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
