The player from Italy had faced difficulties with his withdrawal request at 1Bet Casino due to an 'invalid email' error while trying to send the required verification documents. After communicating with the casino's live chat, he had sent the documents from a different email address. However, his withdrawal was initially rejected. The player had been advised by us to allow up to 14 days for the verification process. Eventually, the player confirmed that his withdrawal request had been successfully processed by the casino. The issue was thereby resolved.
1Bet Casino - Player's email verification problem for withdrawal.
Amount: €580
1Bet Casino
Safety Index:Very lowSafety Index
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0.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
Good day, after requesting a withdrawal from my account, I received an email asking for various documents to complete my identification.
The issue is that if I respond to the email to send the documents, it shows the message 'invalid email'.
I am finding it challenging to understand the problem.
Automatic translation:
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7 months ago
Hello Giordasalvo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Can't you upload the documents directly into the casino account? Isn't there any support e-mail provided by the casino on their website?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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7 months ago
Translation
Good morning, after contacting the casino's live chat I was advised to reply to the email sent to me from another email address, I sent everything from my wife's email address, I hope the documents have arrived. Gio***** born in Ven****** on 21/1*/1**4. waiting for best regards
Edited by a Casino Guru admin
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7 months ago
Translation
Good morning, my withdrawal was rejected, I had sent all the requested documents with my wife's email but they did not accept.
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7 months ago
Hello Giordasalvo,
As advised above, verification takes up to 14 days so let the casino process it and let us know if it would take longer.
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7 months ago
Translation
Good morning, I would like to express my great joy in having received my requested accreditation at the 1BET casino in recent days.
It is right how complaints are written and also right to applaud when everything is resolved correctly and promptly.
Thanks again
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7 months ago
Dear Giordasalvo,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
