HomeComplaints1Bet Casino - Player’ inquiring about points in free games.

1Bet Casino - Player’ inquiring about points in free games.

Amount: €10

1Bet Casino
Safety Index:Very low
Submitted: 26 Apr 2020 | Case closed : 13 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Mexico is interested if saving a free game is a possibility. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I only ask in the free games, there would be the possibility of saving the game so as not to lose the accumulated points, as it happens in the casino games of the Androy play store, it is in general to all casinos

Automatic translation:
Public
Public
4 years ago

Dear Sandy,

Thank you very much for your query. I would suggest contacting the casino directly. The live support should provide you with any specifications related to the games. If there is any issue regarding the casino, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela


 

Public
Public
4 years ago

Dear Sandy,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.


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Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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