123BingoOnline Casino - Player can’t withdraw the winnings

I've played Bingo and Slots on 123bingo site for over 10 years off and on, with little to know problems until the last 3 years.  The problems started for me around 2016 with making it almost impossible to receive a withdraw.  

I currently have a pending withdraw for $850 and a cash balance of $20,262.99 in my account.  I've emailed, called the number on the site, visited live help, as well as reached out to the chat host, now to have my access to log into any room is blocked. 

I've emailed asking for a full withdraw of  $21,112.99 and for them to close my account, with no response.

username: Favorme

Melissa G.

Hello Melisa.

Thank you for submitting your complaint through our website. We are very sorry to hear about your troubles. Could you please provide us with more information? When was it last time when they answer you? Did they mention any reasons for restricting your access to playrooms?

Dear Mwlissa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you, Melissa, for an update.

We are trying to get information from the casino too. One more time we are sorry for your troubles.

Thank you for all of your help, I really felt like I didn't have anyone to help, assist or advocate on my behalf.  Thanks again, I really appreciate everything that you are doing to help me with this situation.  

Signed someone who is frustrated.

Melissa 

We would like to ask the 123BingoOnline Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

I am sorry Melisa A that we didn't help you. The casino is non-responsive to us. Your complaint will be published and we change the rating of the casino accordingly.