Melisa a player from United States, can’t withdraw her winnings. Nobody from Casino answer her and her access to the account is limited. She has over $21000 on her account.
123BingoOnline Casino - Player can’t withdraw the winnings
Black points: 4214
Amount: $21,112
123BingoOnline Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
Public
Public
4 years ago
I've played Bingo and Slots on 123bingo site for over 10 years off and on, with little to know problems until the last 3 years. The problems started for me around 2016 with making it almost impossible to receive a withdraw.
I currently have a pending withdraw for $850 and a cash balance of $20,262.99 in my account. I've emailed, called the number on the site, visited live help, as well as reached out to the chat host, now to have my access to log into any room is blocked.
I've emailed asking for a full withdraw of $21,112.99 and for them to close my account, with no response.
username: Favorme
Melissa G.
Public
Public
4 years ago
Hello Melisa.
Thank you for submitting your complaint through our website. We are very sorry to hear about your troubles. Could you please provide us with more information? When was it last time when they answer you? Did they mention any reasons for restricting your access to playrooms?
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4 years ago
Dear Mwlissa,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Thank you, Melissa, for an update.
We are trying to get information from the casino too. One more time we are sorry for your troubles.
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4 years ago
Thank you for all of your help, I really felt like I didn't have anyone to help, assist or advocate on my behalf. Thanks again, I really appreciate everything that you are doing to help me with this situation.
Signed someone who is frustrated.
Melissa
Public
Public
4 years ago
We would like to ask the 123BingoOnline Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
The casino can reopen this complaint anytime.
I am sorry Melisa A that we didn't help you. The casino is non-responsive to us. Your complaint will be published and we change the rating of the casino accordingly.
