HomeComplaints10bet Casino - Player's deposit issue.

10bet Casino - Player's deposit issue.

Amount: Mex$500

10bet Casino
Safety Index:Above average
Submitted: 27 Dec 2023 | Case closed : 12 Jan 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Mexico had tried to deposit money to the online casino but the transaction had failed, which led him to request a refund. However, the player did not respond to the team's inquiries. As a result, we were unable to proceed with the investigation and the complaint was rejected.

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11 months ago
Translation

Nothing was sent, it only took my money, I want a refund

Automatic translation:
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10 months ago

Dear raulcarlonlara,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

  • Please, could you clarify if you have tried contacting your payment processor regarding this issue?
  • Was it your first deposit in this casino?
  • Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas


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10 months ago

Dear raulcarlonlara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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