The player from Mexico had tried to deposit money to the online casino but the transaction had failed, which led him to request a refund. However, the player did not respond to the team's inquiries. As a result, we were unable to proceed with the investigation and the complaint was rejected.
10bet Casino - Player's deposit issue.
Amount: Mex$500
10bet Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Translation
Nothing was sent, it only took my money, I want a refund
Automatic translation:
Public
Public
10 months ago
Dear raulcarlonlara,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
