The player from Austria requested a withdrawal one week prior to submitting this complaint. The complaint was rejected because the player didn't respond to our messages and questions.
I've had the 500 euros when paying out since Friday December 9th, chat says nothing, you don't want to pay it out, we need help, thanks
Dear violetalindner,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina