The player from the United Kingdom had agreed on a refund with the casino, but the casino subsequently ignored emails and live chat messages, leaving the refund unpaid. The Complaints Team explained that they could not assist with issues related to licensing regulations and policies. They advised the player to research and play only in casinos licensed in the United Kingdom. The complaint was ultimately rejected as it fell outside the scope of the Complaints Team's authority.
ZeusGlory Casino - Player's refund hasn't been paid.
Amount: £900
ZeusGlory Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
ZeusGlory Casino has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
