The player's withdrawal is delayed for almost 2 weeks. The complaint was closed as the player stopped responding.
ZetCasino - The player's withdrawal is delayed.
Amount: €5
ZetCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hi.
I withdrew 300 euros on July 6th and a few days later 750 euros. So far my money has not arrived.
I've spoken to support countless times and nothing happens. I need my money because I
I firmly expected that it will be on the account within 2-3 days as written on the website.
I really need your help urgently.
Automatic translation:
Public
Public
1 year ago
Hello Patrickstruck,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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