The player's withdrawal is delayed for over a month. The complaint was rejected as the player stopped responding.
ZetCasino - The player's withdrawal is delayed.
Amount: €650
ZetCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi
I've been waiting almost a month now for my withdrawals (3 pieces) at ZetCasino. All these payouts were made without bonus funds or bonus spins (which shouldn't be a problem either, because 4 days later I received a payout of €450 in another casino with bonus spins, which was also in my account after 5 days)
when i write to live support i am referred to email support which sends me on to finance...always the same reply "in progress please be patient" blah blah
Yesterday I received a message (not a CTRL+C CTRL+V answer) that the money had already been sent and had to be in the account... today the support says it's still being processed and they're asking for patience??? ?? consult a lawyer?
Automatic translation:
Public
Public
2 years ago
Hello zockeracckn,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.
Were those your first withdrawal requests in the casino? Since when exactly is your account fully verified? Is your current balance generated from real money or did you use any bonus?
Looking forward to your answer.
Regards,
Nick
