The player's withdrawal is delayed for almost a week. The complaint was rejected as the player stopped responding.
ZetCasino - The player's withdrawal is delayed.
Amount: €1,070
ZetCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Dear Sir or Madam,
I made the following payment on December 5th, 2021: 2x € 20, 1x € 10. This withdrawal has not yet been processed by Zet Casino. When I asked in the live chat, "Hello, how can I help you?" responds, but as soon as I ask my question, I am not given an answer and the chat window closes after a long wait. A payment has not yet been made. Furthermore, your rating describes that the Zet Casino pays out € 500 per day. I don't find out about this at all, because I wanted to withdraw several hundreds of euros today, but it is not possible. I currently have 1390 euros in the account, I have no way of withdrawing this. I ask for your support, because I experience your evaluation of the Zet-Casino very differently than the reality allows.
Automatic translation:
Public
Public
2 years ago
Hello privatos,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Zet Casino. Please allow me to ask you a few more question before we would move forward.
Are you fully verified in the casino? Did you accumulate your current balance from a bonus or real money? Is this your first ever withdrawal request? Did you contact the casino with this issue? If yes, how did they explain the delay?
Please note that if it's your first ever withdrawal request it might take up to 14 days for the money to appear on your account as it takes some time to verify and process the first payment.
Here you can find the withdrawal limit based on your VIP level -
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
