HomeComplaintsZetCasino - The player's unable to withdraw.

ZetCasino - The player's unable to withdraw.

Amount: €401

ZetCasino
Safety Index:Very high
Submitted: 09 Apr 2022 | Resolved : 16 Apr 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's unable to withdraw as his details are not correct. The complaint was resolved as the player received his withdrawal.

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2 years ago
Translation

I have canceled the withdrawal because the name was not spelled correctly then they do not reply to emails and the live chat does not work

Automatic translation:
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2 years ago

Hello chefmaxf10,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.

Do I udnerstand it correctly that you made a mistake in your personal details during registration? Is your account already verified or did you send them any documents for the process? Did you use any bonus while playing in the casino?

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

And tt already verified in the past I have already withdrawn with them and and all right I have also sent back all the documents

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2 years ago
Translation

Now they asked me for an infinite number of documents sent and they ask me why the address is different when it is not true. I sent other documents highlighting the address I no longer know what to do and in all this they delay with the payment of the win

They are scammers I don't understand why when you deposit they don't have all these problems

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2 years ago
Translation

They finally issued my payment after so many requests

Automatic translation:
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2 years ago

Hello chefmaxf10,

I'm glad to hear that your withdrawal was accepted. I will be closing the complaint now as resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick

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