The Greek player had encountered problems with the casino's withdrawal process. The player had deposited €60, won €200, and requested a withdrawal. However, after six days, the withdrawal was still in the process of being processed. The casino had informed the player that account verification was not necessary. The Complaints Team had extended the timer for the casino to process the payment and had adjusted the disputed amount to €200. Due to the player's lack of response to further inquiries, the complaint was eventually rejected, but it could be reopened in the future if the player decided to communicate again.
ZetCasino - Player's withdrawals are being denied.
Amount: €200
ZetCasino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
Translation
They are not giving the withdrawals, mocking everyone
Automatic translation:
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11 months ago
Dear hondaodysseas,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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11 months ago
Translation
I have deposited 60 euros I played in the casino and won 200 I withdrew it and it has been 6 days and it is still being processed. and they tell me tomorrow and tomorrow. no verification I did not do it because I told them and they said it is not necessary you are ok
Automatic translation:
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11 months ago
I fully understand your frustration, hondaodysseas. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Meanwhile, I adjusted the disputed amount from €1 to €200.
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10 months ago
Dear hondaodysseas,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
