ZetCasino - Player’s withdrawal has been refused.

Salve ho caricato i soldi su ZET casino , dopo aver vinto ho richiesto il prelievo con la mia carta di credito e quella di un amica , mi è stato rifiutato il prelievo , poi ho mandato la mia carta e non mi è stato caricato niente , hanno preteso che mi iscrivessi su ecopayz e mandassi lo screen per ricevere i soldi , e anche così non ho ricevuto più risposta , secondo me questi soldi non li vedrò più

Dear Marco11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Cold you please clarify which payment method you have used to deposit funds into your account? Please explain what you meant by: "after winning I requested the withdrawal with my credit card and that of a friend". Have you used a payment method (to deposit or to withdraw) which hasn’t been registered under your name?

If there’s any relevant communication, please forward it along to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Marco11,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.