ZetCasino - Player’s withdrawal has been delayed.

Sehr geehrte Damen und Herren.

Am 27.06.22 habe ich eine Auszahlungsanfrage in Höhe von 230 Euro Gestellt. Wie leider häufig kommt es mit Z Casino zu mehrfachen Problemen bei einer Auszahlung. Ich bitte um Mithilfe, dass ich mein Geld kurzfristig erhalte.

LG. Simon

Dear simonbethke8573,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear simonbethke8573,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hallo.

Den Betrag habe ich nach wie vor nicht erhalten. Heute ist der 10te Tag.

Wie schon gesagt ,wenn in den AGBs die Rede von 3 Tagen ist , sind 10 Tage schon eine Frechheit da man Spieler so verleitet, seine Auszahlungsanfragen abzubrechen.

Additional comments from player:

"Ladies and Gentlemen

I won 200 euros today on the site above.

When I wanted to withdraw these, the message came up: Minimum deposit rollover x1 is required for withdrawal request.

I have NOT activated ANY BONUS and I have chosen the same deposit and withdrawal method.

This has never been a problem until today.

I would like to be able to pay out my 200 euros immediately.

I ask for clarification"

Thank you, simonbethke8573, for your reply. I have checked the terms and conditions, and this is what I found (here):

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money. 

Could you please advise if you have completed the mandatory real money wagering already and withdrew any funds? Looking forward to hearing from you.

Dear simonbethke8573,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.