The player from Italy is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
ZetCasino - Player’s struggling to withdraw their winnings.
Amount: €800
ZetCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
THIS PROBLEM IS ALSO FOUND IN ALL OTHER ONLINE CASINOS ... ALWAYS VERY FAST DEPOSIT FROM ANY CARD WHILE X THE WITHDRAWAL VERY LONG IF NOT VERY LONG AND ONLY WHERE THEY SAY ONLY IN THE BANK ACCOUNT !! .. A TRUE INJUSTICE ... KE DO NOT WIN BUT YOU RECOVER A LITTLE AT LEAST YOU WOULD LIKE TO SEE THIS MONEY ?? .. THEN THE PROBLEM IS KE ALWAYS THEY ARE REASON AND IF YOU DO NOT GO ... CHANGE THEY TELL YOU !! BEAUTIFUL ANSWER ?? .. ALSO THEY CAN CRITICATE YOU AND BLOCK YOU EVEN IF YOU ARE RIGHT ABOUT CERTAIN POSITION OR CRITICISM ON THE PART OF THE DEALER KE ARE PROTECTED WHILE THE PLAYERS ... ARE ONLY MALTRACTED ??
Automatic translation:
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3 years ago
Dear FELIX61,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. I hope I understood the issue correctly and you’re experiencing difficulties withdrawing your winnings to your preferred payment method.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have been offered an alternative to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
TRULY THEY HAVE NOT YET DEPOSITED THE 1st OF THE WITHDRAWALS REQUIRED AFTER 8 DAYS, THE 2nd IS STILL IN ADMINISTRATION FOR 3GG X THE ANSWER AND OF THE SAME THEY HAVE LIMITED THE AMOUNT KE WANTED TO TAKE THE DOUBLE AND, SO I STILL BLOCKED MY ACCOUNT (FINALLY ACTIVE) OF MONEY KE I CAN ONLY USE X PLAY! ... ALL A TACTIC THIS OF THE CASINONLINES X LET YOU LOSE EVERYTHING VISA KE MAYBE WITH THE DEPOSIT DOUBLE YOUR BETS! ... A SHAME OWN BUT IT'S NOT THE FIRST CASINO KE MAKES ME PROBLEMS, EVEN 888.IT, LEOVEGAS AND STARCASINO COMPLICATE YOUR LIFE WHEN YOU HAVE TO COLLECT WHILE X THE DEPOSIT IS VERY SMOOTH !!! A REAL INJUSTICE !!!
Automatic translation:
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3 years ago
Do I understand correctly that your first withdrawal has been processed and sent to you already, and the second one is pending inside your account?
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3 years ago
Translation
HELLO, AS ALREADY SAID THE 1 LEVEL HAS BEEN PROCESSED BUT TO EVERYTHING TODAY NOTHING IN MY BANK! ... THEN I HAVE OTHER 2 LEVELS IN SUSPENDED X ONE ANSWER BUT REALLY MAKE YOU PIRATE X AMOUNTS ENOUGH MEASURES TO WITHDRAW, WHILE XI DEPOSITS EVERYTHING IS ALLOWED AND FAST ... THIS IS NOT INJUSTICE !! ... ASKING MY MONEY ASAP AS I PAYED THEM IMMEDIATELY TO THEM X TO PLAY !!!
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3 years ago
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise how many days ago you've requested the withdrawal? Thank you in advance for your reply.
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3 years ago
Translation
HELLO, I CAN ACCEPT KE ALSO SERVES 8 WORKING DAYS X ACCREDITATION IN THE BANK ACCOUNT OF THE WITHDRAWAL BUT I DO NOT UNDERSTAND THE REASON FOR DENYING ANOTHER METHOD OF PAYMENT, MAYBE THE SAME AS THAT OF THE DEPOSIT AS MANY WEB SOME DO NOW! THE 1ST OF THE WITHDRAWALS ARRIVED IN THE BANK YESTERDAY (date of my request 03/05) BUT I DO NOT BELIEVE IT IS A FAIR SOLUTION X THE KE PLAYERS MUST SLEEP THE WIN AFTER SO MANY PATEMS X WIN IT? ... MEANWHILE THANKS FROM YOUR CONTRIBUTION AND KINDLY ASK FOR A HELPFUL ADVICE ON ** Online casinos safe from scams or illusions! **. I WILL SPREAD THE WORD OF YOUR SITE TO MY PLAYER FRIENDS, THANKS
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3 years ago
Thank you, FELIX61, for your reply. I fully understand your frustration. Please understand, we are trying to help you but in the world of online casinos, unlike land-based gambling establishments, we are left with no other option sometimes just to be patient.
Do I understand correctly that you have received the first payment and waiting for the second one?
Meanwhile, please check our recommended casinos for Italian players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos check your language and country preferences.
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3 years ago
Dear FELIX61,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
HELLO, I REALLY RECEIVED THE 1ST OF THE WITHDRAWALS AFTER 8 DAYS AND AFTER THE 2ND AS WELL BUT I DO NOT TOLERATE KE AND WAIT FOR 3 DAYS ONLY TO GIVE YOU AN ANSWER AND THAT IS NOT COUNTED IN THE 8 DAYS ... I HOPE YOU HAVE UNDERSTANDED THE EXTINGUISHING TIMING! ... HOWEVER UNTIL I SEE THE MONEY IN ACCOUNT, I DON'T PLAY HERE ANYMORE !!!!
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3 years ago
Please let me know when you receive the second withdrawal. Thank you very much.
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3 years ago
Translation
HELLO, THEN AS ALREADY SAID IN ANOTHER EMAIL, 1 ° + 2 ° + 3 ° WITHDRAWALS I HAVE RECEIVED ... NOW ONLY LAST K AND REPORTS THE DATE OF MAY 14 ... WAITING, THANKS
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3 years ago
I understand now. Please let me know as soon as you receive the last, 4th payment. Thank you very much in advance.
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3 years ago
Translation
REALLY WAITING FOR A LITTLE EVEN BUT I HAVE NOW DEPOSITED AGAIN TO PLAY AND Luckily I WON SOMETHING, SO I WILL HAVE TO DO "new withdrawal request"! .... THANKS, MEANWHILE
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3 years ago
Hello FELIX61,
Have there been any developments since our last conversation?
