The player from Belarus had her bonus winnings confiscated for an unspecified reason. The player confirmed she received her winnings.
ZetCasino - Player’s bonus winnings were confiscated.
Amount: 1,200 R$
ZetCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, please help! CASINO Z rejects the application for the payment of the winning bonus I have fully won back! They do not explain anything! only money for sms tears up !!! I made a deposit, and with my own money won back the bonus in full! Help me please!!!!!!
Automatic translation:
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3 years ago
Dear Uliya55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which exact bonus you have activated? Could you please post here the link to that offer? I would like to check the T&Cs.
Is there any relevant communication between you and the casino that you could forward me? If yes, please send it to kristina.s@casino.guru.
I hope we will be able to help you to resolve this situation as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
The money came !!!!!! the issue is resolved !!!!!!! thank!!!!!! only casino other (KAZINO Z)
Automatic translation:
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3 years ago
Awesome news, Uliya55! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
