The player from Germany is inquiring about casino website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
ZetCasino - Casino website seems to be blocked.
Amount: €6,500
ZetCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I won over 6500€. there are allegedly three payments in the amount of 1000€, 1000€ and 500€ in process.
over 4000€ are still on my player account. I was able to play until 1 hour ago. then i was logged out and after a few attempts i was able to log in again briefly with the pc and made a video of the account balance and date in case anything happened. After about 30 minutes the site worked again and I wanted to log in. now the error code "404 not found"
Automatic translation:
Public
Public
2 years ago
Dear Steve089,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account successfully verified in the past? Have you tried any other devices to access your account?
Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello, yes, my account was successfully verified and yes, I alternately played with my mobile and pc. The support of the site wrote me a few minutes ago that they are currently doing a technical update of the site and that I should have been patient
Automatic translation:
Public
Public
2 years ago
Translation
but now i can't play the jammin jars game. I have free spins there and every time I open the game, the free spins spin until the end, my winnings are displayed but they are not credited to my account and the message "Exception: server..." comes up.
Automatic translation:
Public
Public
2 years ago
Thank you, Steve089, for the update. Have you communicated this issue with the casino directly, please? Were those free spins purchased as an in-game feature, or they were rewarded to you for free? Are other games available for you now?
Public
Public
2 years ago
Translation
Everything is fine again, except that my payouts still haven't arrived. first commissioned on 28.7
Automatic translation:
Public
Public
2 years ago
I fully understand your frustration, Mark. However, I will set the timer for additional 3 days allowing to casino two full weeks to process the payment and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
2 years ago
Translation
ok, i asked again today how long it will take. let's see what they answer. thanks
Automatic translation:
