The player from Georgia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
Yabby Casino - Withdrawal of player's winnings has been delayed.
Amount: $50
Yabby Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
1d 0h 33m 9s
Case summary
6 days ago
Public
Public
2 weeks ago
I submitted my documents to verify my account so I can withdraw. It's been over 10 days and I still haven't heard from the casino. Their site says verification takes 3 to 5 days.
Public
Public
2 weeks ago
Dear waynehead1968,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
waynehead1968 has 1d 0h 33m 9s to reply
