Yabby Casino - The player's winnings were voided.

First it wouldn’t let me change to my home state of Minnesota. Second this Yabby casino is 100% a scam. They have an entire 20 person staff who makes fake profiles for sites like this one or trust pilot to make profile after profile leaving of course great reviews all day every day it’s their job! I deposited money and got a bonus to which I played THROUGH THE NECESSARY ROLL OVER AND THEN PROCEEDED TO WIN $704. Well of course Yabby CLAIMED I PLAYED GAMES I WASNT ALLOWED TO PLAY BUT THE FUNNY PART IS YOU CANT EVEN LOAD OR LOOK AT THOSE GAMES UNTIL ROLLOVER IS MET IT HAS A THIS IS RESTRICTED SCREEN SO THET KNOW WHAT THEY DID TO A 76 year old lady they stole my winnings and I have emails to back it up and screen recordings to show they are scammers and thieves!

Hello Janetsquires,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yabby Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Can you please specify what bonus did you use? Are you able to forward a link to that bonus and your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Janetsquires,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.

The complaint was reopen as the player submitted a new complaint.

I would like to ask you to respond here as the complaint was closed due your inactivity here and not to submit new complaint..

Please answer my above asked questions.

Yes I’m verified. I can’t remember the bonus name I am 76 years old and it’s been a few months now but I do know I played through the bonus because 1. It shows you on screen how much you have to rollover you have left play through 2. It is IMPOSSIBLE To play RESTRICTED GAMES when you have still a rollover to play through it’s been tested by my son and casino guru you can try it yourself they are lying Nick and just trying not to pay me and on top of that after they refused to pay me they refused to refund my deposit it’s a scam and you need to list them as such or it’s obvious you really don’t care about the people who read and trust your site or maybe you get kickbacks from them but anyone can test what I’m saying and see it’s true they are lying and refuse to pay a fair and square winner and you need to list them as untrustworthy or lose all your readers trust

Or even better yet the casino doesn’t lose all credibility and pay a 76 year Old teacher with arthritis and medical problems money she won fair and square I lost my husband of 40 years to covid and then these people won’t pay me what I won fair and square shows what kind of "casino" this is a sham and fake one who doesn’t pay legit winners again try for yourself. ** It is IMPOSSIBLE to play RESTRICTED GAMES when you have a ROLLOVER THATS NOT COMPLETED*** every notice Yabby didn’t address this fact I mentioned 4 times now because they are not legit and would cheat an kind grandma they will cheat anyone! They don’t pay you! I am calling their licensing from their country my son found for me I’m not good at computers!

Oh and they refuse to give me my bonus and betting history because they know they are lying and are scammers! I have the screenshot recording but I can’t find it in my files my son or grandson will have to help me I am no good at darn computers I spoke to them today well I emailed them they never respond as they are scammers! I will have my son or grandson find the screen recorder thing but first let’s have Yabby send my game history and then we can compare to the video I took and for the last time!!

***it is IMPOSSIBLE to play RESTRICTED GAMES when you have a rollover that ISN'T COMPLETED**** Yabby address this fact now or everyone will see you are lying as they can try it themselves

Thank you Janetsquires for all the information provided. I will now forward your complaint to my colleague Matej (matej@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Janetsquires,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case.

Dear casino representative, please explain to us what happened in this case.

How could Janetsquires play restricted games when they are blocked by software?

Hello Matej,

Hello Janet,

I hope you're all well and that you are safe.

The incident in question occurred on August 13th. The player claimed STRIKE200 first deposit bonus. The terms of the promotion state that only Non-progressive slots, Keno, and Video Poker. You may see the terms of the promotion through the link provided. https://yabbycasino.com/terms?class=strike200

Upon meeting the playthrough requirements, due to the default coupon settings, the system removed the restrictions set by the coupon and all games became available. This is something we are, unfortunately, not able to change as our Gaming provider doesn't offer the option of locking any games after the playthrough has been met. However, the Official Terms & Conditions of Yabby Casino clearly state that the Terms of any promotion remain in full effect even after the wagering requirements have been met:

https://yabbycasino.com/terms-and-conditions

7 TERMS APPLIED TO BONUSES AND PROMOTIONS

7.1. Overall Bonus and Promotion Rules

z. "Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule."

Unfortunately, as you have wagered 128 games on Caribbean Hold'em for a total of $2,960.00, thus making a violation of the Terms explained above, the Management had no other option but to void the winnings. Your $46.84 deposit has been reimbursed to your account and you were allowed to play with your deposit once again.

We do understand that it is not a pleasant feeling to have your winnings voided, however, in order to maintain fair play conditions for all active Casino players, the winnings had to be voided.

We hope that the explanation provided above offers enough clarity as to why certain actions were taken. Also, we hope that the Terms & Conditions of the Casino are understandable and explained in full.

Of course, should any additional assistance be required from our side, please do not hesitate to contact us.

Kind Regards,

Lucas Bellingham

Casino Management

Dear Lucas and Janet.

In this case, the bonuses which the casino has are sticky.

In the case of sticky bonuses, the bonus amount is deducted when the withdrawal is made.

In such a case, the player shouldn't breach the restriction on the games even after the wagering is complete. 

In this case, it means that the casino has the right to void the winnings.

I am very sorry, Jenet. You gained an unfair advantage by still having this bonus on your account when you started playing Caribbean Hold'em.

I did not have any bonus left I played through it all every last cent of the requirements I gained no unfair advantage they simply lost after I fulfilled my requirements and don’t want to pay guess casino guru gets kickbacks from these scammers

Give me a break you are not fair you are a scam casino that no one but your employees "win" at! It’s a joke and a scam and I completed the bonus fair and square then won and you jagoffs won’t pay because you’re scammers and then you wouldn’t refund my deposit you refused to do so because hence again you are an illegal offhshore no oversite or regulated scam casino. Simple as that the rules said once I completed my bonus I was free to play what I chose okay well then give me the 700 I won on the slots I was "allowed" to play that’s what I thought just give it up everyone can see it’s a scam and you are a bunch of thieves just wait you will get a rude awakening soon. End up in prison

you all can say what you want any person with a head and heart can see you all are complete liars and casino guru is not on the players side at all the bonus just said I had to complete the rollover and was free to play what I wanted I don’t care what you son of a bastards say **warning*** Yabby casino is a fraud scam and you will not get your money when you win there will always be an excuse I beg you not to waste any of your hard earned money on these Chinese scammers they have a good rating by paying employees to rate them it’s a big scam and joke and they will pay for this

Dear Janet.

I understand your feelings; however, we at casino guru are making decisions based on fairness and nothing else.

So let's look carefully at your situation:

You took this bonus:

Terms

FIRST DEPOSIT BONUS - 200% NO WAGERING & NO MAX

Coupon code: STRIKE200

Minimum deposit: $20

Bonus: 75% (+125% on Crypto)

Wagering: 1x (Deposit + Bonus)

Max cashout: None

Allowed games: NP Slots, Keno & Video Poker

Max bet per hand: $10

General Terms apply

From the casino terms and wagering, it is clear that the bonus is sticky.

What is a sticky bonus:

The initial bonus value will be deducted from your account when making a withdrawal.

If you deposit $100 and get a $200 bonus, $200 will be deducted from your account when you make a withdrawal.

After you deposited, you got a 200% bonus with only 1x wagering. However, if you try to withdraw your winnings, the initial value of the bonus will be deducted. Therefore, if you played Caribbean Hold'em without a bonus, you would have three times less money. 

By completing the wagering, you didn't lose bonus money, which cannot be used for certain games.

That's why you got an unfair advantage, and we believe the casino has the right in this case.

Dear Janet.

First, we have a zero-tolerance policy regarding abusive language and dirty words. So please remember that this is my first and last warning.

As casino wrote:

https://yabbycasino.com/terms-and-conditions

7 TERMS APPLIED TO BONUSES AND PROMOTIONS

7.1. Overall Bonus and Promotion Rules

z. "Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule."

Unfortunately, as you have wagered 128 games on Caribbean Hold'em for a total of $2,960.00, thus making a violation of the Terms explained above, the Management had no other option but to void the winnings. Your $46.84 deposit has been reimbursed to your account and you were allowed to play with your deposit once again.

The bonus has only 1x wagering. Info about the bonus conditions is not hidden anywhere, and you can find it in general terms and conditions (as in every casino):

You can submit your complaint to another mediator's website if you believe we are unfair. However, I am 100% sure that the result will be the same.

You didn't lose anything. The casino returned your deposits because you breached the terms. The bad casino would only void your balance.

I deleted your previous messages because of our abusive language policy.

Dear Janetsquires,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Janet.

I warned you about using dirty words, and you did it again. So sorry I am willing to explain everything to you one more time, but after that, I will close this complaint and ban your account. 

Terms of the promo you took:

From general terms:

The bonus name is FIRST DEPOSIT BONUS - 200% NO WAGERING & NO MAX - and allowed games are:

NP Slots, Keno & Video Poker

You played Caribbean Hold'em, which is in progressive games: (it is not video poker)

And one more time: allowed games are: NP Slots, Keno & Video Poker

Video poker is here:

And again, one more time:

Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule.

I don't know how you can't be able to understand it.

If you don't trust us, there are other mediator websites - you can post your complaint elsewhere. However, the result will always be the same.

If your complaint would be justified we would definitely help you. Unfortunately, by playing a restricted game with the bonus you got an unfair advantage. 

(yes you still had a bonus because the bonus amount is deducted only when you make a withdrawal, and doesn't matter that you complete the wagering (wagering was only 1x, in the title no wagering))