Yabby Casino - Problem with minimum withdrawal rule.

Got a no deposit bonus. Got to the point where it said:

• 《Real Balance》=$31.40

**(+/- some pennies)**

• 《Bonus Balance》=$0
• 《Playthrough Balance 》=$0

I tried to cashout on the withdrawal page but was stopped abruptly because of the $50 Minimum withdrawal for bitcoin. So I played 777, a game restricted from playing if using bonus. Which is very obvious because it won't even get through the loading screen before saying its restricted and immediately redirects you back to the lobby. But seeing as how, I was done with the playthrough requirements, I guess it meant that I was done with said bonus because it let me play. Or I wasn't done with the bonus and there was poor software writing to keep prohibiting me from playing. Or it's just they screw you. Either way, I got screwed because, most likely, they're too greedy to afford good software developers or too greedy to pay when they see a loophole to get out of paying you.

Hello Turdfergison,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yabby Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use? Did you receive any kind of note that the wagering of the bonus has been finished? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please forgive me as I was hasty and upset when I filed my original complaint. I had forgot to mention that I had reached $51 and change after playing 777, thus reaching the $50 minimum. It was then that I tried to cashout again for the $50 minimum and was rejected because I had played 777. 777 was supposed to be prohibited, and had been unplayable, but then all of a sudden the website let me play. It didn't block it due to bonus restrictions as it normally does. That also contributed to my belief of the bonus being finished. The lack of investigation of my account by Yabby based from this complaint shows their lack of concern for customer satisfaction due the fact that they should've seen my withdrawal request for $50. And following that, the investigator should of seen a transcript of my play history or something that shows (just like the email I received from them) that I was rejected because I played 777, not because I tried to withdraw only $31.40. Also, you cannot even put a withdrawal request through unless you have $50 or more in your account. How does the investigator not know this about their own website? And yes, I've been verified but I don't know since when. I used a no deposit bonus. I did not receive any kind notice that the wagering of the bonus was finished other than the widget on their website showing $0 Bonus Balance and $0 Playthrough with Real Balance $51.00. I spoke with a live chat agent yesterday and responded to their email about the rejection of my withdrawal request. I never got an email back and the live chat agent said the same thing the email they sent me and then abruptly ended the chat. I hope that answers most or all your questions.

Thank you Turdfergison for the clarification. Could you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear Turdfergison,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.