Yabby Casino - Player's withdrawal is delayed due to bonus claims.

I played a bonus no deposit with a fifty dollar max withdrawal. In the process I won 300 and also deposited $45.27 during the same time period. Now that I requested a withdrawal they are saying it's all bonus money and cannot be withdrawn. They keep giving me a run around.

Dear mgktto85,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yabby Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise what was the timeline of events?
• When did you complete the wagering of the bonus, and when did you achieve the balance higher balance? When exactly did you deposit?
• Could you please specify what bonus you activated and played? (bonus amount, link, or a screenshot of the bonus offer)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear mgktto85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.