Yabby Casino - Player’s winnings were confiscated.

I won a little more than $400 on the welcome promotion they said on the promotion max redemption is 50.00 I was fine with that but the they sent an email that I had multiple accounts and took all my winnings from me and I have only 1 account and that's all I've ever had they look for reasons not to pay and when they can't find one they make one up needless to say I will never play this casino again and will advise everyone I can not to deal with these crooks

Dear Woodstar1,

Thank you very much for submitting your complaint. I’m sorry to hear about the problems you’ve encountered with the casino.

To better understand your situation and assist you effectively, could you please provide some additional information?

• Could you share the details of the welcome promotion you participated in?
• When did you receive the email from the casino accusing you of having multiple accounts? Could you forward a copy of this email to petronela.k@casino.guru?
• Have you previously communicated with the casino regarding this issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Woodstar1,

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

• Was your account previously verified?

Thank you in advance for your reply.

Not unless a neighbor is stealing wifi and what's the chances of a neighbor stealing wifi and signing up with the same casino as me

Hi Woodstar1,

• Was your account previously verified, please?

Thank you.