The player from the US won over $400 from a Welcome promotion with a max redemption of $50. However, the casino confiscated all winnings, claiming he had multiple accounts, which he denies.
I won a little more than $400 on the welcome promotion they said on the promotion max redemption is 50.00 I was fine with that but the they sent an email that I had multiple accounts and took all my winnings from me and I have only 1 account and that's all I've ever had they look for reasons not to pay and when they can't find one they make one up needless to say I will never play this casino again and will advise everyone I can not to deal with these crooks
Dear Woodstar1,
Thank you very much for submitting your complaint. I’m sorry to hear about the problems you’ve encountered with the casino.
To better understand your situation and assist you effectively, could you please provide some additional information?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Hi Woodstar1,
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?
Thank you in advance for your reply.