The player from Switzerland had requested withdrawals of CHF 500 each on three occasions, totaling CHF 1,500, but the status remained "under verification" for nearly two weeks. He had not been asked to verify his account and had never made a previous withdrawal. After contacting customer service, he was informed that the delay was due to processing issues with the payment provider. Ultimately, he received two payments of CHF 500, but expressed dissatisfaction with the delay and indicated he would not play again at the casino. Complaint was closed accordingly.
Spinanga Casino - Player's withdrawal is delayed.
Amount: 1,500 CHF
Spinanga Casino
Safety Index:HighSafety Index
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8.2
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Closed
Our verdict
Other
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Hello,
I made 3 requests for withdrawals of CHF500.-- each for a total of CHF 1'500. -- February 9.10 and 11.
My account balance also shows a balance of CHF 1'500. --
I was able to contact customer service via the chat (it works once in a while) that asked me to wait.
The status of withdrawals has been "under verification" for almost two weeks.
I have never made a withdrawal in this casino.
I did not win this amount with a bonus.
In addition, I am not asked to verify my account.
Thank you for your help.
Public
Public
1 month ago
Dear k75qmfgd8v,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share screenshots of your withdrawal requests?
- Have you contacted casino support and asked for assistance? Did the casino justify the delay in any way?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 month ago
Hello Tomas,
Yes i contacted the Customer service. They told me that there is a technical problem. Please find their answer below :
« It appears that the delay is due to processing delays on the part of the payment provider, which can sometimes take longer than expected.
(09:10:07) Clara
Unfortunately, these delays are beyond our direct control, but please know that we are following your request closely and are doing everything possible to speed up the process. Our team is actively working on your case, and we will keep you informed as soon as your withdrawal is processed. »
Public
Public
4 weeks ago
Thanks for the update.
- Have you received the last withdrawal from the casino since your last post?
- May we consider the issue resolved?
Public
Public
4 weeks ago
No i’ve played and lost the remaining balance.
3 weeks to get paid is not serious at all. I will not play again in this casino.
you can consider this issue as resolved.
Public
Public
3 weeks ago
Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
