Yabby Casino - Player's winnings have been confiscated.

This is the 2nd time within 2 weeks. I have started playing with the "NO RULES" deposit bonus coupon lately, because I'm tired of the games and impossible play throughs of high-percentage bonuses. I spend between $400-$1000 weekly at Yabby. I cash out very very rarely, which makes this more infuriating.

Ok- 35% NO RULES deposit bonus...I put in a deposit of $46, the bonus was around $16- total of about $62. Play-through easily achieved on Diamond Fiesta, perhaps another slot too, can't remember. I continued to play Diamond Fiesta for hours, eventually winding up with a total winnings of $372-$375, can't remember exact amount. I cashed out $325 and left $50 in my casino account SPECIFICALLY because I like table games and wasn't worried if I lost the $50 because I was satisfied with the amount I withdrew. The request was confirmed at 4:16am, within 4 minutes it was approved and sent (allegedly). I did not start playing the table games until I got the email it was approved. That email disappeared from my inbox at 4:46am, and was replaced with a decline. Very odd- I was unaware you could reverse a crypto transaction. Let me start with the "NO RULES" bonus as presented on the Yabby website. They added the "No Other Games in any category are allowed" very recently, likely to cover their ass for when they did the exact same thing on the exact same coupon 10 days prior. The $50 I left in my casino account was around $40ish after a lot of fun play, and around 5am and all of a sudden the game froze, my entire balance disappeared and reappeared as $367ish, and went back to zero again. I went back to the lobby, refreshed the page and went back to the game I was playing. It just seemed to be a glitch to me at that moment, because my $40 something balance was there again. That's when I thought maybe I should check to make sure my withdrawal completed. Instead, I got this email. A full 28 minutes after the approval confirmation and 32 minutes after initial receipt confirmation. Notice the insane excuse they came up with when THE ENTIRE TERMS OF THE COUPON WERE PRESENTED (NO RULES COUPON- WHAT A JOKE!!!) RIGHT ON THE PROMOTION PAGE. (See pics after their email) And I went ape-shit!! I wrote like 10 replies within 40 minutes and they went from logical to not very nice...I threatened to post on the LCB website, which I did around 6am. Anywhere I could find a space!!! A rep from LCB reached out to me and let me know she would find out what happened. THE EXACT SAME THING HAPPENED ON SEPT 10th. I got my money back that time, pretty quickly after I posted their theft on the same website. I haven't had any response from that rep nor Yabby casino since 10am this morning. They removed almost all of my posts. Please help me!! This casino has robbed me again. Everytime I feel like it is a fight to get what is rightfully yours. Please also be aware that once I cleared that play-through every dime was mine to do what I choose with no max and no minimum payout. Hence, the "NO RULES" allure of this deposit bonus. I feel so violated, I am beyond furious. See below and let me know if you have questions. Thanks!

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Payments Yabby

Wed, Sep 25, 4:48 AM (22 hours ago)

to me

Hello Megan 

Hope that you are well and safe

Unfortunately, your payout wasn't able to be finalized.

After reviewing your account and gameplay, we have found that you have a violation while playing in Our Casino.That violation is highly forbidden according to the Casino's Terms & Conditions which you agreed to upon the registration process.

-You were playing a game that is not allowed by your coupon terms.

Each coupon has terms that prescribe what game is allowed to play with that particular coupon.

We will provide our Terms & Conditions that you can check by following this link - https://yabbycasino.com/terms-and-conditions

7.1.z - Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule.

Due to previously stated, the Management had no other option but to void all winnings.

In case anything is not clear about promotions or T&C, You can always contact us on 24/7 live chat, before You start playing.

However, since this was done unintentionally, we have processed the whole deposit back to your balance. Good luck.

We hope that you will find a way to understand us.

Kind Regards,

Sienna,

Yabby Payments

4409000:1081494

Dear MEGGIEMOO,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Did you see any pop-up or some other warning when you wanted to play a game that should not be allowed according to Bonus Terms?

Did you see any pop-up or some other warning when you finished wagering your bonus, that the bonus rules apply even after the wagering requirements have been met?

Do you have any correspondence or screenshots from your communications with the casino’s customer support? If you do, please forward it to me at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika