Yabby Casino - Player's winnings are confiscated due to coupon reversal.

I played on one of yabbys free no deposit bonuses and upon my initial winnings it claimed I only needed to wager like $54.12 to claim my winnings. I continued on and decided to play bubble witch 3 where I went on to win $240.00+ dollars. By this point i had absolutely played through my necessary winnings and I was excited to be sitting at $272.59. I pressed cashier to cash out now and instantly my account only had $48.48 left inside it....i was told that it was a "coupon reversal" but nowhere did anything mention that I could find that I wasn't allowed to claim my winnings JUST that I needed to play through them in order to claim them. I told my boyfriend about these winnings and we were planning on using them for bills. Now I am in tears because I'm horribly embarrassed that I'm going to have to tell him I was essentially scammed.

Dear WhaleSteak,

Thank you very much for submitting your complaint. I’m sorry to hear about the frustration you’ve experienced with your winnings at Yabby Casino. I understand how disappointing it must feel, especially after fulfilling the wagering requirement and expecting to use those funds.

To help us better understand the situation and advocate for a fair outcome, could you please provide additional details?

• Could you clarify the exact amount you initially won before the wagering requirement was fulfilled?
• Have you reviewed the casino’s Terms and Conditions regarding maximum cashouts on free bonuses?

It’s important to note that according to the casino’s Terms and Conditions, the maximum cashout for free no-deposit bonuses is $50. Here’s a link for your reference: [link]:

Common Free Spin Coupon Rules

Unless otherwise stipulated in the promotion, the Player may withdraw the sum of $/€/AUD50 and a maximum of $/€ 50.

The Player is obliged to wager 30x the value of the free spin winnings.

The Player understands that the Casino will clear the excess funds automatically from the User Account after the Player is paid the maximum withdrawal amount.

If you have any relevant communication from the casino that could clarify their response or provide additional context, please feel free to forward it to petronela.k@casino.guru. Your cooperation is crucial in helping us proceed with this case.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear WhaleSteak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.