The player from the US has been accused of playing a restricted game. We rejected the complaint because the player didn't respond to our messages and questions.
The website said my playthrough balance has been met but when I tried to cashout they said I still had to playthrough over $2000 so I did, them when I tried to cash out they said I played games that weren't allowed. I didn't even win on those games and there was no way of knowing they weren't allowed. I tried raining with support but they are not fair fast and fun and the website says
Dear Stacy,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please forward me your game history from the bonus play?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina