HomeComplaintsYabby Casino - Player’s not able to withdraw bonus winnings.

Yabby Casino - Player’s not able to withdraw bonus winnings.

Amount: $554

Yabby Casino
Safety Index:High
Submitted: 25 Jan 2022 | Case closed : 09 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from the US has been accused of playing a restricted game. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

The website said my playthrough balance has been met but when I tried to cashout they said I still had to playthrough over $2000 so I did, them when I tried to cash out they said I played games that weren't allowed. I didn't even win on those games and there was no way of knowing they weren't allowed. I tried raining with support but they are not fair fast and fun and the website says

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2 years ago

Dear Stacy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please forward me your game history from the bonus play?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Stacy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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