Yabby Casino - Player's dissatisfied with the bonus policy.

So Yabby and all sister casinos like Extreme and Brango all offer daily spins before depositing. Today I logged in to find that my account was banned from any daily spins or even promotions. The message I am met with when I hit the coupons in cashier is "This account was excluded from this Promotion. Please contact customer service for more information on coupon availability." So naturally I click the tawk chat and ask why my account has been targeted when daily spins is for every player before deposit. The chat drops before representative can answer, before throwing in the towel I attempt to refresh multiple times and eventually exit, reclick tawk chat only to be met with what appears to be a disabled chat. An hour goes by I try once more and this is the conversation...

Chat on tawk.to

Conversation started on : Thursday, October 27, 2022, at 06:46 (GMT+0)

[06:46]V1666853177021108: my account is excluded from promotions. confused as to why i'm the one not allowed the daily free spins ?

[06:46]Justin has joined the conversation

[06:46]V1666853177021108: all other sister casinos have it, so why it became an issue all of a sudden is confusing

[06:46]Justin: Hello and thank you for visiting Yabby! How can I be of service?

[06:46]Justin: May I have your Yabby Username or e-mail address you've registered your Account to, please?

[06:47]V1666853177021108: asolis4303 , and s***@gmail.com

[06:48]Justin: Please note that daily free spins is only for non depositors.

[06:49]V1666853177021108: i haven't deposited

[06:50]V1666853177021108: with extreme and brango, after having won from the spins i always do the kyc deposit and am still a depositer to both of those sites. i'm saying i haven't deposited yet as i plan to win from the spins then deposit after and continue to do so

[06:51]Justin: Please note that we are not responsible for other casinos.

[06:52]V1666853177021108: i know sorry lol

[06:52]Justin: Your account has been excluded until first deposit.

[06:52]V1666853177021108: but yes i haven't deposited here on this site at all.

[06:52]V1666853177021108: okay...but why?

[06:53]V1666853177021108: daily free spins are for non depositers....but i'm singled out and can't use until I deposit? what?

[06:53]Justin: I am really sorry but there is nothing I ca n do.

[06:53]V1666853177021108: i know you aren't the one responsible for this hold on my account i'm just trying to figure out who i pissed off.

[06:55]Justin has left the conversation

So I was asked to contact them with the message I have included as an attachment only to be told that I am not allowed daily spins, with no reasoning whatsoever, then am cut off in chat when I reasonably ask to what I did wrong. And saying I am a depositer with no answers even when I say I am not a depositer.

Dear asolis2800,

Thank you very much for submitting your complaint. I would like to emphasize, that each casino has a different bonus policy and reward system. Moreover, casinos are free to exclude any player from receiving bonuses for whatever reason. I am sorry, but this isn’t something we could penalize the casino for. I can only recommend that you find a casino that suits your requirements better.

Please do not hesitate to contact me if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Best regards,

Kristina

Right. My only problem with your comment is if any casino can exclude just anyone from a DAILY spin promo - without any notice, warning, email or even the slightest idea that they have somehow done wrong or upset someone, then yes I will move on as that is childish and unprofessional. This is why there are rules and regulations, terms and conditions. Without this, everything looks and sounds fraudulent. I realize this is such a small matter but it's the principal of how online casinos are going downhill and have no shame when it comes to honoring the fine print which in the court of law it is a written contract/agreement between the business and consumer.

I suggest yabby updates there terms and conditions as to no longer break their own legally binding agreement, under number 7 where it says

"In terms of everything stated above, the Casino will consider as "bonus abusers" or "bonus hunters" the Players who take unfair advantage of any promotion by using more than 5 non-deposit bonuses without making a single deposit. Such behavior is in contrary to the Casino’s Bonuses and Promotions Terms and Conditions.

The Casino has the right to revoke the eligibility of Player(s) to a certain promotion in case the Casino establishes that the Player, Players and/or third parties have participated in what Casino considers to be – abusive behavior or strategies. Casino or its authorized agent are allowed to inspect transaction records and logs, for whatever reason.

Furthermore, the Casino also reserves the right to do the following in case of abuse:

Restrict the eligibility of a Player(s), or a group or category of Players to participate in promotions

Refuse or cancel the bonuses due to any reason the Casino finds justified, including but not limited to Player abuse.

Cease the Player’s membership and forbid the Player to access the Casino in the future.

Modify, alter, cease or cancel a promotion at any time and for any reason without notice to players, although Casino commits to make efforts in providing such notices in advance."

add in that if you abuse the daily free spins by you know, playing them daily then you are an "abuser" and/or "I may or may not feel like honoring this written agreement if you upset me". And since within this agreement it was not written, it's just plain bullshit. Especially because I was clueless to any of this until trying my daily spins. This is why the ABA exists. SMH.

(sorry to rant to you as I know you are not the problem. just more a warning to yabby for future actions they take against unsuspecting consumers.)

Thank you for your reply, asolis2800. I understand your frustration, but as I mentioned in my initial message, there is not much more we could do here. Bonuses are something like a gift from casinos and they can decide who is eligible for them and who is not.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.