Yabby Casino - Player's account access is restricted after a deposit.

I have deposited many times in this casino and my roomates uses this divice go play with diferent accounts under their name . In eacb accout we have deposited more than 100$ once one of us had a cash out from q free spin after deposit with no verification needed. On mh last deposit of 25$ i won a match bonus and tried to cash out and they dinied requiring verification . I sent my Id and what they asked for and they restricted my acces with no response i want my money, what the hell maters is we play with the same phone we deposited real money they are stealing oure money and violating oure rights.

Dear alyshamr0917,

Thank you very much for submitting your complaint.

I'm sorry to hear about the issues you've been experiencing with the online casino. To better understand your situation and assist you more effectively, could you please provide the following details:

• The exact dates and times of your deposits and the cash-out attempts.
• Do I understand correctly that several users used your phone to access their casino accounts?
• Screenshots or any other evidence you have of your deposits, winnings, and the verification attempts.
• Additionally, did you and your roommates use the same slot machine or game on the same device before your account was restricted?

Please feel free to forward any relevant communications to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear alyshamr0917,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.