Yabby Casino - Player is struggling to complete account verification.

It's been days and they still have not verified my account therefore i cannot withdraw the live chat does not work and emails are not responded!!!

Dear 12345six,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have sent in all the documents they asked for six days ago and no communication still

STILL NO response from yabby casino

Thank you, 12345six, for the clarification. Could you please advise if you have been asked to place a minimum real money deposit to verify your payment method since your winnings were accumulated from a free bonus entirely?

Account has been verified thanks

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 12345six, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru