F7 Casino - Player’s winnings haven’t been received yet.

Won't let me withdraw now asking for photo of card used I sent card details showing last 4 digits they said they need more numbers shown, I'm not conformable sending any more details of my account, I tried d

Withdrawing using crypto as its an option but they won't let me

Dear rickymac028,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear rickymac028,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No the sites a fraud scam won't use ever again, I've a lot of followers so I've put my experience out there so that 1000 will hopefully cost them a lot more

Dear rickymac028,

I hope you're doing well.

Could you please confirm whether you have forwarded the requested documents to the casino? Kindly note that your withdrawal cannot be processed until the verification process is completed.

Additionally, please forward any communication between you and the casino to nikolas.b@casino.guru for further review.

Looking forward to your response.

Best regards,

Nick

Dear rickymac028,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No it hasn't been resolved its a scam they don't pay out read the other reviews I've deleted app and posted all over social media every one will see the £100 they got from me will cost them more

Dear rickymac028,

As you have stated that you refused the verification process and additionally did not provide the requested information, we have no choice but to close the complaint due to insufficient evidence needed to proceed with resolving the matter.

If you have any further questions, please let us know.

Best regards,

Nick