Yabby Casino - Player is not satisfied with promo condition and payout limit.

casino refuse to give me 55% no rules promo as it was advertised, arguing that the promo required $100. I send them screen shot, the same as attached. It does not mention min deposit. they simply rejected the fact.

That was the second time they screwed up. Earlier from free spins after I played all the wages I was +$1300. In a moment when I waged my last dollar, on a different game, $1300 has been evaporated leaving me $50, because "in the rules it says max payout $50". I beg a pardon I did not win $1300 on the free spins per se. I won it on the different game, after free spins finished and I did do all that waging matter, so why did they took the money I won? i think its false ad and bad practice in general. Poor customer service. they deserve audit and penalty.

Dear holyph,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yabby Casino.

Could you please specify what the information window shows regarding the rules of the bonus?

According to the terms of the bonus specified by the support, the minimum deposit is specified: https://yabbycasino.com/terms?class=wave55

Regarding the other issue, could you please specify which bonus you redeemed and what were its rules? Was it a deposit or a no-deposit bonus? When did you claim that bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear holyph,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hello,

please take a look at the screen shot. its clearly shows 50, 100, etc. but stars from 50!

I understand your frustration. It is an example of an unfriendly design, however, we can't ask the casino to grant you the bonus if you didn't deposit the minimum deposit specified in the bonus terms.

• Have you decided to play your funds or request a deposit refund?
• Could you please shed light on the situation regarding the $1300 winnings that were reduced previously?

Dear holyph,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

HELLO

IT IS NOT AN UNFRIENDLY DESIGN, WHY WOULD YOU NOT SAY IKT IS UNFRIENDLY TYPO IN TERMS? IT IS THE LINK TO OPEN THE PAGE WITH $50 DEPOSIT.

WHATS THE POINT TO PROVIDE YOU WITH ADDITIONAL DATA IF YOU TOOK A STAND ALREADY.

THANKS.

I was referring to the other issue you mentioned in your first post:

"That was the second time they screwed up. Earlier from free spins after I played all the wages I was +$1300. In a moment when I waged my last dollar, on a different game, $1300 has been evaporated leaving me $50, because "in the rules it says max payout $50". I beg a pardon I did not win $1300 on the free spins per se. I won it on the different game, after free spins finished and I did do all that waging matter, so why did they took the money I won? i think its false ad and bad practice in general."

Please let me know if you wish to pursue this further.

I'll await your reply.

Dear holyph,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.