Dear waughbrian1980,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you forward a screenshot of your bonus history?
- Have you saved any supporting evidence that the wagering requirements were met?
- Was the amount of your requested withdrawal put back into your casino account or was it confiscated completely?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear waughbrian1980,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you forward a screenshot of your bonus history?
- Have you saved any supporting evidence that the wagering requirements were met?
- Was the amount of your requested withdrawal put back into your casino account or was it confiscated completely?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela