Xbet Casino - Player's payout request results in account closure.

Site closed my account and prevents me from entering after I requested a payout. Was called by another third party person requesting more money.

Read the terms and conditions. Didn't state I wasn't able to request a payout due to issues with other site. Sent email and still no response

Dear gogilpro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.? Did you pass the verification before the casino blocked your account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear gogilpro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I met all the roll over requirements. I was annoyed too request a withdrawal. There's a 24 hour waiting period. In between that time, they disabled my account.

Thank you for your reply, gogilpro. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Thank you for all your help.

I meant all the roller requirements and have been using this site since 2021.

I played slots and a few sports. My rollover requirements were met and I was allowed to request a withdrawal. The withdrawal went into a 24-hour review. I kept checking on it and I attempted to log in and it said my account was disabled.

I was able to verify my account and it was active in good standing for many years.

Have you received any explanation from the casino regarding this situation in the meantime? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear gogilpro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.