Wunderino Casino - Player requests a refund of deposits.

Hallo ...

Frage ich habe vor dem 1.7.2021 bei Wunderino gespielt..

Kann ich mein eingezahlten Geld wieder zurück holen , weil zu der Zeit online Casino s illegal waren. ?? Wen ja wie kann ich eine Einzahlungen wieder bekommen . Da ich nicht mehr bei dem Casino spiele und ich mich damals abgemeldet habe .

Bitte um Antwort

GL.ANTONIA RADTKE

Dear antoniaradtke01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator resolving players’ disputes. We have no authority to enforce legality of rules. 

Unfortunately, in this case, we are not able to help you and you have no right for a refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed in your country.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. I'm sorry I couldn't be of more help.

Best regards,

Petronela

Dear antoniaradtke01,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.