The player from Germany wishes their deposits to be reimbursed since the casino doesn’t hold German License. After a closer examination, we ended up rejecting this complaint as unjustified.
Wunderino Casino - Player requests a refund of deposits.
Amount: €5,000
Wunderino Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Wunderino Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hi ...
Question I played at Wunderino before July 1st, 2021..
Can I get my deposited money back because online casinos were illegal at the time. ?? If so, how can I get a deposit back. Since I no longer play at the casino and I unsubscribed at the time.
Please answer
GL.ANTONIA RADTKE
Automatic translation:
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2 years ago
Dear antoniaradtke01,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator resolving players’ disputes. We have no authority to enforce legality of rules.
Unfortunately, in this case, we are not able to help you and you have no right for a refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed in your country.
Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. I'm sorry I couldn't be of more help.
Best regards,
Petronela
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2 years ago
Dear antoniaradtke01,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
