HomeComplaintsWunderino Casino - Player complains that he didn’t win anything.

Wunderino Casino - Player complains that he didn’t win anything.

Amount: €1,500

Wunderino Casino
Safety Index:High
Submitted: 06 Apr 2021 | Case closed : 21 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello, the 1500 € is only the last amount.

All in all it is certainly a lot more but that was the last one I paid in and completely downplayed "Legacy of Dead" in a single game without a SINGLE LINE OR FREE SPIN or anything else to € 3-5. And luckily I know that this is definitely illegal and does not comply with the statutory profit regulations. I have to have this money back otherwise this casino will have real problems from me, I'll take care of that.


Automatic translation:
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3 years ago

Dear Niels,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

 

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3 years ago

Dear Niels,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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