Wunderino Casino - Player complains that he didn’t win anything.

Hallo, also die 1500€ ist nur der letzte Betrag.

Insgesamt sind es sicher um einiges mehr aber das war der letzte den ich eingezahlt habe und in einem einzigen Spiel "Legacy of Dead" ohne EINE EINZIGE LINIE ODER FREISPIEL oder sonst was auf 3-5€ komplett runtergespielt habe. Und ich weiß zum Glück das das definitiv illegal ist und nicht den gesetzlichen Gewinnvorschriften entspricht. Dieses Geld muss ich zurück haben sonst bekommt dieses Casino noch richtige Probleme von mir dafür werde ich sorgen.

Dear Niels,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Niels,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.