The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Wunderino Casino - Player complains that he didn’t win anything.
Amount: €1,500
Wunderino Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, the 1500 € is only the last amount.
All in all it is certainly a lot more but that was the last one I paid in and completely downplayed "Legacy of Dead" in a single game without a SINGLE LINE OR FREE SPIN or anything else to € 3-5. And luckily I know that this is definitely illegal and does not comply with the statutory profit regulations. I have to have this money back otherwise this casino will have real problems from me, I'll take care of that.
Automatic translation:
Public
Public
3 years ago
Dear Niels,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
