Woocasino - Player’s struggling to withdraw his winnings.

The casino will not allow withdrawal to Australia. No method works, however they will allow deposit, this isn’t right.

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please confirm that this were your first withdrawal request in this casino? Have you been advised to use any alternative payment method to withdraw your winnings?

I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi,

I have made multiple withdrawal requests, via Visa withdrawal and Bitcoin. All of them have been denied. I believe it is scammy practice to accept deposits through Visa but not allow withdrawals, this wasn’t stated in the TOC!

Their solution was to deposit even more money up to $300 and do an international bank transfer, big red flag! Or open a different bank account that they ‘support’. There is no chance I am sending them more money, and it seems the other bank account they suggest opening has not been successful for other people. I have tried to instigate a debit card chargeback, but would prefer if I didn’t have to, Australian players should be warned!

Thank you very much, Daniel, for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Daniel,

I'm taking over your complaint. I will contact the casino and see if I can help you.

We would like to ask the Woocasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Daniel,

I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. As a last resort you could contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint with them. It's not the best license out there, but they might be able to help. Please let me know how the gaming authority responded (my email address: peter.m@casino.guru). I wish I could be of more help.

Best regards,

Peter