Woocasino - Player’s deposit has never been credited to their casino account.

I made the deposit of 500 PLN using Mifinity. The money was deducted from my account but it was not added to my casino account. I received detailfull automatic confirmation from Mifinity confirming money was sent to casino. I contacted casino customer service very many times and each time they responded they have the their investigation. Today Mifinity customer service sent me personal confirmation that woocasino received my deposit and that this confirmation was also sent to woocasino! I turned to woocasino again and sent them the new Mifinity document but they replied they dont accept neither of documents from Mifinity and will continue investigation.

Dear Plbloke,

Thank you very much for submitting your complaint and forwarding your payment receipt and the relevant communication. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider as you did already. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Could you please advise if it was your first deposit attempt in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi,

I had extremly sharp discusiion with woocasino customer service tonight, not the first one and today they returned my money. Thank You for assistance keep doing such a good work as casino guru is. Best regards

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Plbloke, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru