Wolfy Casino - Player is dissatisfied with his experience in the casino.

Today was my birthday 🎂07 May I thought I wil get some good bonus from wolfycasino but I got minimum bonus that I was not expecting this bonus and I have lost alot mony on this casino the support team madison is not honest worker I am going to close my account very soon on this casino and play on other casino where I can get good bonus

Dear Wali19,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wolfy Casino.

It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their promotional offers without prior notification. We do not intervene in these matters and allow casinos to make their own decisions regarding loyalty rewards. I apologize for not being able to offer you more help.

Please let me know if there is anything else I might help you with otherwise, your complaint will be rejected. Thank you in advance for your reply.

Best regards,

Tomas

Today I want to withdraw my money won prize from promotion and its was not possible to withdraw my mony on method of Mastercard and visa card they say use for withdraw of your mony inpay that method take 2 day I don't understand way so scam casino for players whatever I have now decided to play on another casino and next month I wil suspend my account

I have lost 22612.48€ deposit mony and not even have make withdraw and I didn't even get 1000€ bonus it's really scam that was my fault to make account on this casino

Dear Wali19,

Do I understand correctly the payment method you used to deposit in the casino wasn't available for withdrawals? Do I understand correctly the casino recommended you withdraw via Inpay?

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Please let me know if you requested a withdrawal via this payment method or if you need further assistance.

Dear Wali19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello. Sir its is not only about this cases there is more than this I have played the game that offered by playson non stop promotion and this promotion is ended on 31 May and I have still no results of this promotion when I ask about the results they said we have not received the results of this promotion of maybe you are not the winner this casino is unfair against in terms condition and also they have no responsibility of gambling that way where a 5 customers which we have account in this casino where going to close our accounts and complaining about this casino we are all players have negatief experience with this casino

This casino is unfair to be honest the bonus you get is nothing minimum value bonus I just wanna say that I have closed my account and never play again in this casino and please stay away from this casino

Wali19,

I am sorry but the prizes for the tournaments organized by the game provider are determined by the game provider of the promotion. If you haven't received any prize it would mean you weren't eligible for it.

As for the bonuses on offer, these are within the bounds of the casino. We can't penalize the casino for bonuses with low value.

Please let me know if there is any other issue, otherwise, we'll close the complaint.

Dear Wali19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.