The player was able to register and deposit into the casino despite being self-excluded. The complaint was rejected as the player did not answer to our question and failed to respond within the given time.
Despite being on the gambling ban list, they allowed me to play for real money
Hello razmil,
Thank you very much for subminting your complaint and I'm sorry to hear about your issue with Vegas Plus Casino. Please allow me to ask you a few more question before we would move forward.
Are you self-excluded exactly in this casino or do you have a gambling ban with some kind of gaming license - could you please specify this ban? Did you contact the casino with this issue? If yes, what did they respond?
Did you use the same registration information as they are set on the ban list?
Looking forward to your answer.
Regards,
Nick
I am excluded on all the sites that I have to document. I contacted the casino with this issue and the expense I made, referring to whether they could do anything about the money I spent. And they replied that they discharged me from the casino, as I requested and nothing more.
Dear razmil,
Did they refund your deposit or payed you out any winnings? What was your balance when they closed your account?
They didn't give me anything back. Do not collect any profit. My account when I closed the access was 0 euros.
Dear razmil,
In case your balance was 0€, there isn't anything the casino owes you. If you deposited and lost the money with Vegasplus, it could have happen in any other casino as well. It would be a different scenario if you would have win anything or had any deposit balance left on your account.
Also the casino could not know that you are banned from casinos if you have used different registration information as they are given in the ban list.
Could you please advise if your registration details match with the one on the ban list? Do you have any official document that you are banned from gambling? If yes, please send it to nikolas.b@casino.guru.
Regards,
Nick
Dear razmil,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
I am not lucid enough to express my case. I hope my lawyer does. Even so, they can ask me what they need.