The player from Spain is registered for self-exclusion from gambling but was allowed to make deposits at the casino, resulting in a loss of 2500 euros. The player is considering filing a complaint.
WinVegasPlus Casino - Player seeks to file a complaint regarding self-exclusion issue.
Amount: €2,500
WinVegasPlus Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
5d 22h 44m 57s
Case summary
yesterday
Public
Public
2 days ago
Translation
Hello, I am registered for self-exclusion from gambling, and this casino allowed me to make deposits. I lost 2500 euros. Would it be possible to file a complaint?
Automatic translation:
Public
Public
yesterday
Dear salvavijila,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Where are you registered? Did you inform this specific casino about your gambling problem before depositing?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
yesterday
Translation
I am registered here 
Therefore the casino should not stop me from depositing or withdrawing. I did not notify the casino because that is automatic. Tell me if we can claim it.
Automatic translation:
Casino Guru is examining the case
