The player from Spain is registered for self-exclusion from gambling but was allowed to make deposits at the casino, resulting in a loss of 2500 euros. The player is considering filing a complaint.
Hello, I am registered for self-exclusion from gambling, and this casino allowed me to make deposits. I lost 2500 euros. Would it be possible to file a complaint?
Dear salvavijila,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Where are you registered? Did you inform this specific casino about your gambling problem before depositing?
I will be waiting for your reply patiently.
Best regards,
Kristina